Terms of service
Last updated: 20 October 2026
These terms explain how you buy from us, what happens after you order, and the rights you have. They replace all earlier terms on this Site. Nothing in them takes away the rights the law gives you as a consumer.
1. WHO WE ARE
The Site theayurvedaexperience.co.uk (the "Site"), our mobile app and the products sold on them are provided by Transformative Learning Pte. Ltd., a company incorporated in Singapore under registration number UEN 201627009N (Accounting and Corporate Regulatory Authority), with its registered office at 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970 ("we", "us"). VAT registration number: GB 409 6097 79.
You can reach us at care@theayurvedaexperience.co.uk or on +44 (0) 20 4579 6721.
2. THESE TERMS
These terms apply to every order you place on the Site or in our app, and to your use of the Site and the app. Please read them before you order. The version shown on the Site when you place your order is the version that applies to that order. We may change these terms for future orders; a change never affects an order you have already placed. If anything in these terms is inconsistent with the law that protects you as a consumer, the law prevails.
3. WHO CAN BUY
We sell to consumers for personal, non-commercial use, and by placing an order you confirm that this is the basis on which you buy. You must be at least 18 years old to place an order.
We do not authorise the commercial resale of our products; anyone wishing to resell them needs a written agreement with us. If we have reasonable grounds to believe that orders are being placed for resale, we may cancel any order not yet dispatched (refunding any payment taken), decline future orders and close the account concerned. Our 30-day guarantee (section 9) and loyalty rewards (section 12) are offered to consumers and do not apply to purchases made for resale. If you buy wholly or mainly for purposes relating to your trade, business, craft or profession, you buy as a business: the consumer provisions of these terms do not apply to that purchase, it is governed by the law of Singapore, and the courts of Singapore have exclusive jurisdiction over it. Nothing in this section affects the rights of anyone who buys as a consumer.
4. OUR PRODUCTS
We sell Ayurvedic skincare, hair-care and wellness products, including food supplements, and e-gift cards (section 12). Colours may display differently on your screen and packaging may change from time to time. Please read the label and any leaflet before use.
Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease; read the label and the ingredient list before use, and ask a healthcare professional first if you are pregnant or breastfeeding, taking medication or have a medical condition.
5. PLACING AN ORDER AND WHEN A CONTRACT IS FORMED
To order, add products to your basket, go to the checkout, enter your details and payment method, check your order on the review page — you can correct any mistake at that stage — and press the button that submits the order and payment. The contract is concluded in English.
We use the e-mail address you give at the checkout for messages about your order. After you submit an order we send an e-mail confirming that we have received it. For physical products that e-mail is a receipt, not an acceptance: we accept your order, and the contract between us is formed, when we send you the e-mail confirming that the products have been dispatched, and the contract covers the products named in that e-mail. For e-gift cards, we accept your order, and the contract is formed, when we send you that order confirmation e-mail; the gift card is then delivered by e-mail. We keep a record of your order and of the version of these terms that applied to it; you can ask us for a copy while we retain those records.
Before we accept an order we may decline all or part of it. We do so only for a reason such as: the product is unavailable; there is an obvious error in the price or description; we cannot deliver to the address given; the payment was not authorised; our fraud check flagged the order; or we believe the order is placed for resale (section 3). If we decline an order we tell you by e-mail and refund any payment taken to the payment method you used.
6. PRICES AND PAYMENT
Prices are shown in pounds sterling and include the VAT or other taxes we are required to charge. The total price of your order, including any delivery charge (section 7), is shown at the checkout before you place the order. Payment is taken when you place the order.
You can pay by the methods shown at the checkout. If you pay through a payment provider such as PayPal or Klarna, that provider's own terms also apply to the payment.
If a price on the Site is obviously wrong and you could reasonably have recognised the error, we may decline the order before accepting it (section 5) and refund any payment taken, rather than supply at the wrong price. Discount codes are subject to the conditions of the offer; unless the offer says otherwise, one code applies per order, codes cannot be combined and cannot be applied to an order already placed.
7. DELIVERY
We deliver to addresses in the United Kingdom and to the other European countries offered at the checkout. Delivery charges are shown at the checkout before you place your order. E-gift cards are sent by e-mail and carry no delivery charge.
Delivery is usually within 3 to 10 working days from the day you place your order and, unless we agree another date with you, no later than 30 days after that day; remote areas and islands can take longer than 10 working days.
Please make sure the delivery address is complete and correct; if a parcel cannot be delivered because the address you gave was wrong, we may charge the reasonable additional cost we actually incur in arranging re-delivery. The products become your responsibility once they are delivered to the address you gave or to someone you have nominated to receive them, and they become your property once we have received payment in full.
If your order is delivered outside the United Kingdom, import duty, import VAT or a carrier's customs-clearance charge may be payable on delivery; these charges are not included in our prices.
8. YOUR LEGAL RIGHT TO CANCEL WITHIN 14 DAYS
As a consumer you have the right to cancel your order for any reason within 14 days after the day on which you, or a person you nominate, receive the products (if an order is delivered in several parcels, 14 days after the day you receive the last one). You can also cancel at any time before delivery. For subscriptions see section 11; for gift cards see section 12.
To cancel, tell us clearly before the period ends — by e-mail to care@theayurvedaexperience.co.uk, or by using the model form at the end of this section. Please include your order number if you have it, so that we can find your order quickly. If you have already received the products, send them back to us within 14 days of telling us; the return address is given when you contact us. You pay the cost of returning the products. Please pack them with reasonable care and keep your proof of posting.
We refund the price of the products and the standard delivery charge you paid (not the extra cost of any faster delivery option you chose) within 14 days of receiving the products back or, if earlier, of receiving your proof of posting. If you cancel before dispatch, we refund within 14 days of your cancellation. Refunds go to the payment method you used. If the value of a product has been reduced because you handled it beyond what was necessary to establish its nature, characteristics and functioning, we may deduct the amount of that reduction.
Model cancellation form (complete and return only if you wish to cancel the contract):
To Transformative Learning Pte. Ltd., 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970, care@theayurvedaexperience.co.uk: I/We hereby give notice that I/We cancel my/our contract of sale of the following goods / gift card: ______ . Ordered on / received on: ______ . Name of consumer(s): ______ . Address of consumer(s): ______ . Signature of consumer(s) (only if this form is notified on paper): ______ . Date: ______ .
9. OUR 30-DAY MONEY-BACK GUARANTEE
In addition to your legal rights, if you are not satisfied with a product for any reason, we will refund it or exchange it for another product. This guarantee is given by Transformative Learning Pte. Ltd., 24 Sin Ming Lane, #08-107 Midview City, Singapore 573970. It applies to products bought as a consumer on the Site or in our app and delivered to any address we deliver to (section 7), for 30 days from the day you receive the product. It does not apply to purchases made for resale (section 3) or to gift cards, and it does not limit your legal rights in sections 8 and 10.
To use it, e-mail us within those 30 days at care@theayurvedaexperience.co.uk with your order number or the e-mail address you ordered with, and a photograph of the product. The guarantee applies whether or not the product has been opened or used. Return the product to us at your own cost within 14 days of our confirmation; the return address is given when you contact us. Once we receive the product back, we refund the price of the product to the payment method you used, or send the exchange product.
10. FAULTY, DAMAGED OR INCORRECT PRODUCTS — YOUR LEGAL RIGHTS
We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described, taking into account any expiry or period-after-opening date shown on the label.
11. SUBSCRIPTIONS
Some products can be bought as a subscription. You choose the delivery frequency offered on the product page (for example every one, two or three months), and we deliver and charge for the product at that frequency until you cancel. The recurring price, any subscription discount and any welcome gift are shown on the product page and at the checkout before you subscribe. There is no minimum term. If a welcome gift is offered, you keep it when you keep and pay for the first delivery, even if you cancel later; we ask for it back only if the first delivery itself is cancelled and refunded.
Each renewal is charged to the payment method you gave us on the renewal date shown in your subscription details, and the order is then dispatched in the normal way. If a payment fails, the renewal order is not dispatched until it has been paid. You can pause your subscription, skip a delivery, change the frequency or cancel at any time through the subscription link in your account or in our e-mails, or by e-mailing care@theayurvedaexperience.co.uk. To stop a renewal, cancel before the renewal date shown in your subscription details. A cancellation takes effect at once for renewals not yet charged. A renewal order that has already been charged will be dispatched. We may change the recurring price for a valid reason, such as a change in tax, supplier costs or the law; we give you reasonable advance notice by e-mail before the new price applies to your renewals, and you may cancel before it takes effect.
Your 14-day right to cancel (section 8) runs from the first delivery of a subscription. We may end a subscription on reasonable advance notice by e-mail for a valid reason, such as discontinuation of the product, or sooner where the law requires it or continued supply is not reasonably possible; any payment taken for a delivery we will not make is refunded.
12. LOYALTY PROGRAMME, PROMOTIONS, FREE GIFTS AND GIFT CARDS
When you place an order we enrol you in our loyalty programme, which awards points for purchases and referrals that you can redeem against future orders. The current rules — how points are earned and redeemed, and when they expire — are shown in the rewards panel on the Site and in your account. Points have no cash value, cannot be transferred, and are reversed if the order that earned them is refunded or cancelled. We may remove points, or close a rewards account, in the case of fraud, duplicate accounts, manipulation of referrals or other material misuse. We may change or end the programme for a valid business, legal, security or operational reason: we give members reasonable advance notice, by e-mail or on the Site, of any material change that is adverse to them, and points already earned are not removed without a valid reason. If we end the programme, members receive reasonable notice and a reasonable opportunity to redeem points already earned, unless immediate action is required by law, security or misuse. You can leave the programme at any time by writing to care@theayurvedaexperience.co.uk.
Promotions and discount codes are subject to the conditions stated when they are offered. Free gifts offered with an order are subject to availability and have no cash value; if you cancel or return the whole order, please return the free gift with it.
E-gift cards bought on the Site are sent by e-mail to the address you give. A gift card can be used only on the Site, towards products and delivery charges; it cannot be exchanged for cash or reloaded; any unused balance stays on the card for later orders; and it does not expire. As a consumer you may cancel an unused gift card within 14 days after we send the e-mail that delivers it (section 8). Treat the card code like cash: we cannot replace a card that has been used by someone else after the code was shared or lost, except where the law requires otherwise.
13. REVIEWS AND CONTENT YOU SEND US
After your order has been dispatched, and once it has had time to arrive, we may — where permitted by applicable electronic-marketing law — e-mail you an invitation to review the products you bought. Leaving a review is voluntary, and nothing is published unless you submit it. Reviews submitted through this invitation are linked to a real order and are shown as verified purchases. The reviews shown on the Site also include reviews written by customers of our other stores, such as our United States store, for the same products; they count towards the star rating. We do not pay for or otherwise reward reviews, and we do not ask for positive reviews only.
We publish positive and negative reviews alike, and the star rating shown for a product is calculated from its published reviews. A review must reflect your own genuine experience of the product and must not contain unlawful or offensive material or personal information about other people. We do not publish reviews that we know, or have good reason to believe, are fake, written by someone who has not bought or used the product, or submitted by or on behalf of a competitor or someone with an undisclosed commercial interest; we also remove spam, duplicates, reviews about a different product and impersonation, and we may withhold or remove a review where that is reasonably necessary to comply with the law or to protect the integrity of the review system. Our reviews platform screens submissions; our team reviews submissions flagged by the platform or reported to us and may carry out additional checks, such as whether a review is linked to a genuine order. We may redact personal information or unlawful material from a review; we do not otherwise change its wording or its star rating, and we never remove a review because it is critical. If you believe a review is fake or misleading, e-mail care@theayurvedaexperience.co.uk.
By submitting a review or other content, you allow us to publish it on the Site, in our app and in our marketing under the name you provide, and to remove it; we remind you of this when you submit a review.
14. YOUR ACCOUNT
You can order with or without an account. If you create one, keep your details accurate, keep your password confidential and tell us at once if you think someone else has used your account. We may suspend or close an account that is used in breach of these terms. You can close your account at any time by writing to care@theayurvedaexperience.co.uk.
15. THE SITE, OUR APP AND INTELLECTUAL PROPERTY
The Site, the app and their content belong to us or to our licensors. You may use them for your personal, non-commercial purposes; you may not copy, scrape or reproduce the content, or use our names, logos or trade marks without our written permission. Where we offer a mobile app, we grant you a personal, non-transferable licence to install and use it on your own device; you may not modify, reverse-engineer or redistribute it, except to the extent that the law allows you to do so, and the terms of the app store you download it from also apply. Links to other websites are provided for convenience; we are not responsible for their content. We may suspend the Site or the app for maintenance or updates.
16. OUR RESPONSIBILITY TO YOU
We are not responsible for any loss that was not foreseeable when your order was accepted, or for business losses, because we supply products for private use only. Nothing in these terms limits or excludes any responsibility that the law does not allow us to limit or exclude, and nothing in them affects your legal rights as a consumer. Please use our products in accordance with the directions on the label; we are not responsible for loss to the extent that it results from your not following clear directions.
17. COMPLAINTS AND DISPUTE RESOLUTION
If something has gone wrong, e-mail care@theayurvedaexperience.co.uk with a description of the problem and your order number, if available.
18. GOVERNING LAW AND COURTS
If you are a consumer, you keep the mandatory protections of the consumer law of the country in which you live — for United Kingdom residents, the law of England and Wales, Scotland or Northern Ireland as applicable — and you may bring proceedings there. Subject to those protections, these terms and any contract between us are governed by the law of Singapore.
You may bring a claim against us in the courts of Singapore or in the courts of the country in which you live (for United Kingdom residents, the courts of England and Wales, Scotland or Northern Ireland as applicable). We will bring any claim against you only in the courts of the country in which you live. If you have bought as a business (section 3), the courts of Singapore have exclusive jurisdiction.
19. MOBILE MESSAGING TERMS
The Ayurveda Experience UK mobile messaging service (the "Service") is operated by us. These Mobile Messaging Terms apply to marketing and promotional communications that we send to you by SMS, text message, MMS, WhatsApp or other similar electronic messaging channels.
Where you have consented to receive marketing messages from us, or where we are otherwise permitted to contact you under applicable United Kingdom law, including the Privacy and Electronic Communications Regulations 2003 ("PECR"), we may send marketing messages to the mobile number or messaging account you have provided.
By opting in, you agree to receive recurring promotional and personalised marketing messages from The Ayurveda Experience UK at the mobile number or messaging account you have provided. These messages may be sent using automated technology where permitted by applicable law and may include promotional offers, product announcements, special offers, cart reminders and other marketing communications relating to our products and services. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.
Where we rely on your consent, your participation is voluntary. You do not have to agree to receive marketing messages in order to make a purchase from us, and you may withdraw your consent at any time.
Where permitted by applicable law, we may also send marketing messages to existing customers under the "soft opt-in" rules. This may apply where we obtained your contact details during the sale, or negotiations for the sale, of a product or service to you; the marketing relates to our own similar products or services; and we gave you a clear and simple opportunity to opt out when we collected your details and in each subsequent marketing communication.
We do not charge you for receiving messages from the Service, but your mobile network, internet or messaging provider may apply standard message, data or other charges. You are responsible for any such charges under your agreement with your provider.
You may opt out of marketing messages at any time by replying STOP where this functionality is supported, or by using any unsubscribe link or other opt-out mechanism provided in the message. You may receive a one-time confirmation message confirming your opt-out. After opting out, you will no longer receive marketing messages through the relevant channel unless you opt in again.
For help or assistance, reply HELP where this functionality is supported. You can also contact us at care@theayurvedaexperience.co.uk or call us on +44 (0) 20 4579 6721.
If you receive marketing from us through more than one communication channel, such as SMS, WhatsApp or e-mail, an opt-out from one channel may apply only to that channel unless we tell you otherwise. You can contact us if you wish to change your marketing preferences more broadly.
We may change the telephone number, sender ID, messaging provider, short code or other technical means used to operate the Service from time to time. Please use the contact, HELP or unsubscribe details shown in our most recent communication if you wish to contact us, obtain assistance or opt out.
You are responsible for ensuring that any mobile number or messaging account you provide to us is accurate and that you are authorised to use it. If you change, transfer or deactivate your mobile number, please update your details or notify us so that communications are not sent to another person.
Delivery of messages may depend on your mobile network, internet connection, device, messaging provider and other circumstances outside our reasonable control. Mobile networks and messaging providers are not responsible for delayed or undelivered messages. To the extent permitted by law, we are not responsible for a delay or failure in the transmission or receipt of a message where this results from circumstances outside our reasonable control. Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded.
We process personal information used in connection with mobile messaging in accordance with applicable United Kingdom data protection law. You may object at any time to the use of your personal information for direct marketing. If you object to direct marketing, withdraw your consent where consent is relied upon, or opt out of marketing under the soft opt-in, we will stop using the relevant contact details for that direct marketing, subject to retaining information where reasonably necessary to record and respect your preference.
For more information about how we collect, use and protect your personal information, please see our Privacy Policy.
20. GENERAL
Each paragraph of these terms operates separately; if a court finds any of them unlawful, the rest remain in force. We may transfer our rights and obligations under a contract with you to another company in our group or to a buyer of our business, provided that your rights are not affected. If we do not insist on something you are required to do, that does not prevent us insisting on it later. These terms and our contract with you are in English. How we use your personal data is explained in our Privacy Policy, which forms no part of these terms but should be read with them.