Shipping policy

Last updated: 6 September 2026

This page summarises the delivery provisions of our Terms of Service, which apply in full, and answers the questions we are asked most often about delivery.

WHERE WE DELIVER AND WHAT IT COSTS

We deliver to addresses in the United Kingdom and to the other European countries offered at the checkout. The delivery charge is shown at the checkout before you place your order. At present, orders of £30 or more are delivered free of charge; orders between £25.00 and £29.99 carry a delivery charge of £3.00; orders up to £24.99 carry a delivery charge of £5.00. E-gift cards are sent by e-mail and carry no delivery charge.

DELIVERY TIMES

Delivery is usually within 3 to 10 working days from the day you place your order and, unless we agree another date with you, no later than 30 days after that day; remote areas and islands can take longer than 10 working days. Working days are Monday to Friday, excluding public holidays; carriers do not normally deliver on weekends or bank holidays.

TRACKING YOUR ORDER

When your order is dispatched you receive an e-mail with the tracking details. You can also check the status of your order at any time at track.theayurvedaexperience.co.uk, using your order number and the e-mail address you ordered with.

MORE THAN ONE PARCEL

Items may be dispatched from different warehouses, so an order can arrive in more than one parcel. There is no extra delivery charge for this. If you cancel your order under your 14-day right, the 14 days run from the day you receive the last parcel (section 8 of the Terms of Service).

YOUR DELIVERY ADDRESS

Please make sure the delivery address is complete and correct; if a parcel cannot be delivered because the address you gave was wrong, we may charge the reasonable additional cost we actually incur in arranging re-delivery. The products become your responsibility once they are delivered to the address you gave or to someone you have nominated to receive them.

If you notice that you have entered the wrong address, e-mail care@theayurvedaexperience.co.uk straight away with your order number: an address can only be changed before the order is dispatched.

IMPORT DUTIES AND TAXES

If your order is delivered outside the United Kingdom, import duty, import VAT or a carrier's customs-clearance charge may be payable on delivery; these charges are not included in our prices.

QUESTIONS

Our customer care team is available Monday to Friday, 7:00 to 19:00 UK time, at care@theayurvedaexperience.co.uk or on +44 (0) 20 4579 6721.